What information we collect from you
When you purchase something from our store, as part of the buying and selling process, we will collect the following information;
- Your name, address, phone number and email address.
- Your account information, such as dates of payment owed and received, TopUp information, and any other information related to your account.
- The level of service you receive – for example, network faults and other network events which may affect our network services.
- We will also collect information on how you use our products and services, such as the phone numbers that you call or send messages to (or the phone numbers that you receive these calls and messages from). The date, time and length of the calls and messages you send or receive through our network, and your approximate time these communications take place
What we do with your information
Your data will only be used for the specific purposes for which it was collected (as per the Data Protection Act 1998 (UK)).
In particular, this means using your information to:
- Manage your account and help you to manage your account.
- Get in touch with you (e.g. if we need to tell you about any problems with a service).
- Keep things secure and prevent crime and fraud.
- Manage our network and your use of our network.
- Look into any complaints or questions you may raise.
- We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies (other than to specific Epik8 Ltd merchants you are interacting with).
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent and opt-in to our collecting your information and using it for that specific reason only.
If after you opt-in, you change your mind, you may, at any time, withdraw your consent for us to contact you for the continued collection, use, or disclosure of your information, by contacting us at firstname.lastname@example.org or mailing us at: Epik8 Ltd, Guardian House, 7 North Bar Street, Banbury, Oxfordshire, England, OX16 0TB.
Your personal information may be processed by other organisations on our behalf for the purpose of processing applications and providing information or services to you. The use of personal data for these purposes will remain under our control at all times.
We may also disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.
How long do we keep your personal information?
We will keep a summary copy of your bills for six years from the date of the bill, your contact details on file while you’re one of our customers, and for six years after; and details relating to any dispute for six years after it was closed.
In other cases, we will store personal information for the periods needed for the purposes for which the information was collected or for which it is to be further processed. And sometimes we’ll keep it for longer if we need to by law. Otherwise we delete it.
How we keep your personal information secure?
We constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.
If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will make sure they have appropriate security measures and only process your information in the way we’ve authorised them to. These organisations won’t be entitled to use your personal information for their own purposes
Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet.
We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.
Third Parties. When you make a payment to use our Services, we share your payment method details with the third-party payment processor. You may choose to make payment by Credit or Debit card, Direct Debit or PayPal.
Please note that we do NOT store credit/debit card numbers, nor do we share customer details with any 3rd parties.
Like many other web sites, we use “cookies” and other technologies, which store small amounts of information on your computer or device, to allow certain information from your web browser to be collected.
The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the website can “remember” you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the web site.
Further information about cookies.
To find out more about cookies in general and how to manage them, please visit aboutcookies.org (please note that we can’t be responsible for the content of external websites).
Age of consent
If you are aged 18 or under, you must get your parent or guardian’s consent to provide your personal information to Epik8 Ltd’s website, otherwise you are not allowed to provide any of your personal information to us.
To our privacy notice
Control over and access to your personal information
Under the Data Protection Act 2018 and EU General Data Privacy Regulation, you have a right to know what personal information we hold about you. If you’d like a copy of the information you are entitled to please write to: Epik8 Ltd Registered in England No. 12049489. Registered Office: Epik8 Ltd, Guardian House, 7 North Bar Street, Banbury, Oxfordshire, England, OX16 0TB, clearly identifying yourself and the information you require. We may charge you £10 to cover the cost of processing your request and supplying your information to you. We will ask you to provide identification to ensure we do not disclose your information to the wrong people.
Epik8 Ltd understands that you have rights over your personal information, and takes reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.
If you are concerned about data collected as you visit Epik8 Ltd website or use our support services, please contact us to make the required changes. It’s important to remember that if you delete or limit the use of your personal information, the Services may not function properly.
Epik8 Ltd Registered in England No. 12049489. Registered Office: Epik8 Ltd, Guardian House, 7 North Bar Street, Banbury, Oxfordshire, England, OX16 0TB